In a scanned copy of a statement released by Araneta Center in its Facebook page, the management apologizes to Gretchen Diez for the events that transpired in their mall.
The management apologized to Diez “for the treatment she has (sic) received from a member of the cleaning crew.”
The statement also mentioned that the management contacted the agency where Diaz is under employ so that the incident will never hapoen again.
Notably absent in the apology are the verbal and physical abuses by the security personnel of the mall.
Here is a copy of the public apology: